Purchase Notes: Your payment does not include customs duties, local taxes or any other import costs.We do not offer light bulbs for lamps (Except when it is marked as included in the description), as they are easily damaged during transport. Please notice and understand that color difference and measurement discrepancy are unavoidable.If you have any questions about our products, please contact us at firstname.lastname@example.org
LOLA sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.
We support cancelling orders without reason within 2 days since you placed the order. If your order has already been shipped, your orders cannot be cancelled. As for the forcible cancellation of the order, you need to pay a shipping fee of this order.
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.
The time you wait before receiving the package is made up of Processing Time and Shipping Time.
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation email will be sent informing the updated estimated delivery time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you choose.
The voltage of our products will be adjusted according to your country as shown in the figure below. Any problems, please kindly let us know.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.